KeepSeek Terms of Service
Draft of August 31, 2026
1. Agreement to these terms
These Terms of Service ("Terms") govern your access to and use of KeepSeek (the "Service"), operated by Keepseek LLC, a North Carolina limited liability company ("KeepSeek," "we," "us"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.
If you're using KeepSeek on behalf of a family, group, or other people, you're confirming you have the authority to do so and to agree to these Terms for that use.
2. Who can use KeepSeek
You must be at least 18 years old to create a KeepSeek account. KeepSeek is not directed to children, and account creation by anyone under 18 is not permitted.
There are two kinds of accounts:
- Keeper: creates and controls a collection of items, people, and stories, and decides who to invite to view it.
- Seeker: invited by a Keeper to view (read-only) that Keeper's collection. A Seeker cannot add, edit, delete, or export a Keeper's content, and their access can be revoked by the Keeper at any time. Seeker accounts are free.
Both kinds of account agree to these Terms when they are created.
3. Your account
You're responsible for keeping your login credentials confidential and for all activity under your account. Tell us right away at hello@mykeepseek.com if you suspect unauthorized access.
4. Your content, and your responsibility for it
You own what you upload. Photos, stories, recordings, captions, and other content you add to KeepSeek ("Your Content") remains yours. By uploading it, you grant KeepSeek a limited license to store, host, process, display, and transmit Your Content solely to provide and improve the Service to you and the people you've invited (for example: storing a photo, generating a transcript from a recording, applying an edit you request, or displaying an item to a Seeker you've granted access to).
You're responsible for what you add — including content about other people. A significant part of KeepSeek is information about people who are not the account holder: relatives' names, birthdates, relationships, and photos, including children and deceased family members. By adding information about another person, you represent that:
- You have a good-faith right to share that information — as a family member documenting shared family history, or with appropriate knowledge or consent, including from a parent or guardian where the person is a minor; and
- You will remove or correct that information if the person it describes (or their parent/guardian) asks you to, and you will cooperate with us if we relay such a request to you under our Privacy Policy.
Prohibited content and conduct. You agree not to use KeepSeek to:
- Upload content you don't have the right to share (including copyrighted material belonging to someone else);
- Impersonate another person, or invite/add someone under false pretenses;
- Upload unlawful, harassing, defamatory, or abusive content;
- Attempt to access another Keeper's collection without authorization, or circumvent the invite/access system;
- Interfere with or disrupt the Service (e.g., attempting to overload, scrape, or reverse-engineer it);
- Use the Service for any purpose other than personal, non-commercial family-history archiving, without our prior written consent.
We may remove content or suspend accounts that violate these Terms.
5. Voice and video transcription
If you record audio or video to tell an item's story, that recording is sent to a third-party transcription service to generate text (see our Privacy Policy for details). Transcripts are generated automatically and may contain errors — review them before relying on their accuracy.
6. The invite system
As a Keeper, you control who you invite as a Seeker. Invitations are sent by email to an address you choose, and only that email address can use the invitation to create a Seeker account with access to your collection. You're responsible for inviting only people you intend to give access to your collection. You can revoke a Seeker's access, or withdraw an invitation that hasn't been used, at any time from within the app.
7. Free trial and account status
New Keeper accounts begin with a 14-day free trial. During the trial, you have full access to add, edit, and organize your collection.
If the trial lapses without upgrading, your account moves to read-only mode: you and any Seekers you've connected can still view your collection exactly as it stood, but you can't add, edit, or delete anything until you reactivate the account. We'll email you before your trial ends and again when your account moves to read-only mode. Your content is not deleted when a trial lapses: a collection whose trial has lapsed is kept, readable, for one month, and the Download Collection option stays available throughout, so you can keep your own copy at any time. We email you a week before anything is deleted.
A collection that has never been paid for and a collection that has is kept for different lengths of time — one month for the first, six months for the second, as described in Section 8.5 and in Section 7 of our Privacy Policy. If you have ever subscribed, the longer period is the one that applies to you.
We may change trial length, pricing, or plan structure going forward; we'll give notice before any change that affects your existing account status.
8. Paid subscriptions and printed books
8.1 What a subscription is
KeepSeek Premium removes the limit on how many items you can keep. Everything else — inviting Seekers, adding photos and stories, downloading your collection — works the same on every plan, and Seekers are always free.
8.2 Price and billing
Premium is offered at either a yearly or a monthly price, shown on our pricing page and again at checkout before you pay. Introductory pricing is $79 per year or $8 per month; our standard pricing is $99 per year or $10 per month.
Your price is fixed for each period you have already paid for. The introductory price applies to your first year; after that your subscription renews at the standard pricing stated above. You will hear from us before that first charge at the new price and you can cancel rather than accept it, as described in Sections 8.6 and 19. If you cancel and subscribe again later, the price then current applies.
One exception, and it is a promise rather than a price list: a discounted price offered to an early tester does not increase at renewal, for as long as that subscription runs without interruption. That offer is made directly to the people it applies to and is not available on our pricing page.
Subscriptions renew automatically — yearly plans once a year, monthly plans once a month — charged to the payment method you provide, until you cancel. You can switch between yearly and monthly at any time; the change takes effect at your next renewal.
Payments are processed by Stripe. We never receive or store your card number.
Sales tax is added where the law requires it. For KeepSeek that means customers in North Carolina, at the rate for their county. Any tax is shown at checkout before you pay.
8.3 Cancelling
You can cancel at any time, yourself, from your account screen — no email, no notice period, no explanation required. Cancellation takes effect at the end of the billing period you have already paid for, and you keep full access until then. We do not pro-rate or shorten a period you have paid for.
8.4 Refunds
We refund in full, on request, within 30 days of a yearly charge or 7 days of a monthly charge. You do not need to give a reason. Email hello@mykeepseek.com and we will refund the charge.
Outside those windows, payments are not refundable, except where the law requires otherwise or where the charge was our error — a duplicate charge, or a charge taken after you had already cancelled. Those we refund whenever we find them, however long it has been.
8.5 What happens when a subscription ends
When a subscription ends — whether you cancel, or a payment fails and is not resolved — your account moves to the same read-only mode described in Section 7. Nothing you have saved is deleted at that moment. You and the Seekers you have invited can still see the whole collection; you simply cannot add new items until you subscribe again.
The Download Collection option stays available to you in read-only mode, so you can always leave with everything you put in.
A collection whose subscription has ended is kept, readable, for six months from the last day of the period you paid for, and is then deleted along with its photos and recordings. We email you a month before that happens, and we do not delete a collection without sending that notice to the email address on the account. This is a longer period than the one month that applies to a collection that was never paid for (Section 7), and both are described in Section 7 of our Privacy Policy.
8.6 Changing our prices
We may change our prices, and one change is scheduled rather than possible: the end of an introductory first year, described in Section 8.2 and set out on our pricing page and at checkout before you pay. No change, scheduled or otherwise, ever takes effect part-way through a period you have already paid for — it applies from your next renewal, and only after we have given you notice as described in Section 19. So a price change is always something you see coming and can decline: cancelling is self-serve and takes effect at the end of the period you have paid for (Section 8.3), which means you can leave before a new price is ever charged.
The discounted price offered to early testers is the exception described in Section 8.2: it does not increase for as long as that subscription runs without interruption.
8.7 Printed books
We intend to offer printed-book exports of a collection through a third-party print partner. This is not available yet. When it launches it will be a separate, one-time purchase with its own pricing and terms presented before you buy, and nothing in this section authorises sending your content to a print partner today.
A printed book will require a minimum of 20 items in your collection. This is a constraint of the print partner rather than a KeepSeek policy: their smallest hardcover is 24 pages, and a collection below roughly twenty items cannot fill one.
9. Intellectual property in the Service
Aside from Your Content, the KeepSeek name, logo, design, software, and all related intellectual property belong to us or our licensors. These Terms don't grant you any rights to KeepSeek's branding or software beyond using the Service as intended.
10. Termination
You can close your account yourself, at any time, from your account screen. We do not delete it the moment you ask: we schedule the deletion 7 days out and email you the date, so that a collection cannot be destroyed by one mistaken click or by someone who has got into your account. You can cancel it at any point in those 7 days. On that date the collection, its photo and video files, your Seeker connections and your login are permanently deleted. If you would rather we did it for you, email hello@mykeepseek.com.
Before you do, use Download Collection to take your own copy. Deletion cannot be undone, and we cannot recover a collection after it has run.
We may suspend or terminate your account if you violate these Terms, or if required by law. Sections that by their nature should survive termination — including the content-license scope for content already shared with Seekers, Sections 11 and 13, and Section 14 — will continue to apply.
11. Security, and what happens if there's a data breach
Read this section together with Section 13 of our Privacy Policy. This section explains what we do to protect your information, what we'll do if something goes wrong, and how responsibility is allocated between us if it does.
11.1 What we do to protect your information
We take reasonable and appropriate technical and organizational measures to protect Your Content, including: encrypted connections (HTTPS/TLS) for all traffic; passwords that are hashed and salted by our authentication provider and never visible to us; database access controls that restrict each account to its own collection and to collections it has been granted access to; secrets and API credentials held server-side and never shipped to your browser; and periodic review of our access rules and dependencies.
11.2 What we can't promise
No online service can guarantee perfect security, and we don't. You acknowledge that you provide Your Content to us with an understanding of that risk. Threats evolve, third-party providers can be compromised through no fault of ours, and no set of safeguards eliminates the possibility of unauthorized access. Nothing in these Terms — and nothing in our Privacy Policy or marketing — should be read as a warranty, guarantee, or contractual promise that Your Content cannot be accessed, disclosed, altered, or destroyed without authorization.
11.3 KeepSeek is not a backup service
Please keep your own copies of irreplaceable photos, recordings, and documents. KeepSeek is a place to organize and share family history, not a substitute for a backup. We may offer export tools, but we do not guarantee the continued availability, completeness, or recoverability of Your Content, and we are not responsible for content that is lost, corrupted, or rendered inaccessible for any reason. If a photo or recording matters to you, keep the original somewhere you control.
11.4 If a breach happens: what we will do
If we become aware of a security incident that has resulted in, or is reasonably likely to result in, unauthorized access to or disclosure of your personal information, we will:
- Investigate and contain the incident promptly;
- Notify affected users by email at the address on the account, without undue delay and within the timeframes required by applicable law;
- Tell you what we actually know — what categories of information were involved, when it happened, what we've done in response, and what steps (if any) you should take;
- Notify regulators where the law requires it; and
- Keep you updated as the investigation develops, rather than sending a single notice and going quiet.
We commit to this whether or not the incident triggers a formal legal notification duty.
11.5 Your responsibilities
A meaningful share of real-world account compromises begin with the account holder, not the service. You agree to: use a strong, unique password; keep your credentials confidential; not share your account; invite as Seekers only people you actually intend to give access to; revoke Seeker access you no longer want to grant; and notify us at hello@mykeepseek.com promptly if you suspect unauthorized access. We are not responsible for unauthorized access that results from your own credentials being shared, reused, guessed, phished, or otherwise compromised outside our systems, or from your having invited someone you later wish you hadn't.
11.6 Third-party providers
KeepSeek runs on infrastructure operated by third parties — including our hosting, database/authentication, media storage, email delivery, transcription, and payment providers (identified in our Privacy Policy). We select providers we consider reputable and we require them to handle data appropriately, but we do not control their systems and are not liable for security incidents originating with them, except to the extent applicable law makes us responsible and liability cannot lawfully be disclaimed. Where a provider suffers a breach affecting your information, our obligation is the notification and cooperation described in Section 11.4.
11.7 Allocation of risk for security incidents
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND SUBJECT TO SECTION 13.3, KEEPSEEK AND ITS OPERATORS WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR HARM ARISING OUT OF OR RELATING TO UNAUTHORIZED ACCESS TO, DISCLOSURE OF, ALTERATION OF, OR DESTRUCTION OF YOUR CONTENT OR PERSONAL INFORMATION, INCLUDING ANY RESULTING EMOTIONAL DISTRESS, REPUTATIONAL HARM, IDENTITY THEFT, LOSS OF PRIVACY, OR LOSS OF IRREPLACEABLE CONTENT — WHETHER THE CLAIM IS BROUGHT IN CONTRACT, TORT, NEGLIGENCE, STATUTE, OR OTHERWISE, AND WHETHER OR NOT WE WERE ADVISED THAT SUCH LOSS WAS POSSIBLE. The limitations and cap in Section 13 apply to security-incident claims in full.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY OF SECURITY, UNINTERRUPTED AVAILABILITY, OR DATA INTEGRITY. WE DO NOT GUARANTEE THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT TRANSCRIPTS OR AI-ASSISTED EDITS WILL BE ACCURATE.
Some jurisdictions don't allow the exclusion of certain warranties, so some of the above may not apply to you.
13. Limitation of liability
13.1 No indirect damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEEPSEEK AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE OR THESE TERMS.
13.2 Cap on total liability
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE — INCLUDING SECURITY INCIDENTS UNDER SECTION 11 — WILL NOT EXCEED THE GREATER OF THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED U.S. DOLLARS (US $100). This cap applies in the aggregate across all claims, not per claim, and applies whether the claim sounds in contract, tort, statute, or otherwise.
13.3 What this section does not limit
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, which may include: our own fraud, gross negligence, or willful misconduct; death or personal injury caused by negligence; and any liability or statutory remedy that applicable consumer-protection or data-protection law does not permit us to disclaim.
13.4 Time limit for claims
To the extent permitted by law, any claim relating to the Service must be brought within one (1) year after the claim arose, or it is permanently barred.
13.5 Basis of the bargain
You acknowledge that KeepSeek is offered free, or for a subscription fee of the order of a hundred dollars a year; that the limitations in Sections 11 and 13 reflect a reasonable allocation of risk given that pricing; and that we would not be able to offer the Service at that price without them.
14. Indemnification
You agree to indemnify, defend, and hold harmless KeepSeek and its operators from any claim, demand, loss, liability, or expense (including reasonable legal fees) brought by a third party and arising out of: (a) Your Content, including information you added about another person; (b) your breach of these Terms, including the representations in Section 4; (c) your invitation of, or sharing of access with, any Seeker; or (d) your violation of any law or of anyone's rights.
This matters most in one specific situation: if a relative, or the family of a deceased person, objects to information or photographs you added about them, that dispute is between you and them. We'll cooperate as described in our Privacy Policy, but the responsibility for what you chose to upload is yours.
15. Force majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including outages or security incidents at our infrastructure providers, internet or network failures, natural disasters, war, labor disputes, or government action.
16. Governing law and disputes
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Wake County, North Carolina.
17. Copyright complaints
Our designated copyright agent. KeepSeek has registered an agent with the U.S. Copyright Office to receive notices of claimed copyright infringement. Send them here, rather than to our general address:
Michelle Daniel
Keepseek, LLC
4030 Wake Forest Road, Ste. 349
Raleigh, NC 27609
704-318-2818
michelle@mykeepseek.com
If you believe something on KeepSeek infringes your copyright, write to the agent above with: what the work is; where on KeepSeek it appears, specifically enough for us to find it; your name, address and a way to reach you; a statement that you believe in good faith the use is not authorized; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for them, together with your physical or electronic signature.
We will remove or disable access to material we conclude is infringing, and we may close the account of anyone who does it repeatedly. We will make reasonable efforts to notify the affected user that their material has been removed.
If your material is removed and you believe that was a mistake, you may send a counter-notice to the same agent, including: your name, address and contact information; identification of the material and where it appeared before it was removed; a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification; your consent to the jurisdiction of the state and federal courts in Wake County, North Carolina; and your physical or electronic signature. If we receive a valid counter-notice, we may restore the material unless the person who sent the original complaint notifies us that they have filed a court action seeking to restrain the allegedly infringing activity.
Bear in mind what KeepSeek mostly holds: a photograph taken by a grandparent decades ago, in a collection kept by their family. A complaint about material of that kind is usually a family disagreement rather than a copyright dispute, and we will treat it as one — see Section 14 and Section 9 of our Privacy Policy.
18. General
Severability. If any part of these Terms is held unenforceable, that part is limited or removed to the minimum extent necessary and the rest stays in force.
No waiver. If we do not enforce a provision, that is not a waiver of it. We can still enforce it later.
Assignment. You may not transfer your account or your rights under these Terms without our written consent. We may transfer ours in connection with a merger, acquisition, or sale of the business — and if that ever happens we will say so by email before it takes effect, because your collection is family material and you are entitled to decide whether to take it elsewhere first.
Entire agreement. These Terms and our Privacy Policy are the whole agreement between you and us about the Service, and replace anything said earlier.
No third-party beneficiaries. These Terms are between you and us. Nobody else acquires rights under them.
Notices and electronic communications. You agree that we may communicate with you electronically, and that emails and in-app notices satisfy any requirement that a communication be in writing. We will use the email address on your account, so keep it current — a notice sent there counts as received. Notices to us go to hello@mykeepseek.com, or to the postal address in Section 20.
Relationship. Nothing here creates a partnership, employment, agency, or joint venture between us.
19. Changes to these Terms
We may update these Terms as the Service evolves. We'll notify Keepers by email and/or in-app notice before material changes take effect. Continuing to use KeepSeek after changes take effect means you accept the updated Terms. We keep a dated copy of every published version, so it is always possible to say which version applied when.
20. Contact us
Keepseek LLC 4030 Wake Forest Road, Ste. 349 Raleigh, NC 27609 hello@mykeepseek.com